{"id":11,"date":"2024-06-21T17:22:03","date_gmt":"2024-06-21T15:22:03","guid":{"rendered":"https:\/\/wtw-winkel.nl\/?page_id=11"},"modified":"2026-03-25T21:06:11","modified_gmt":"2026-03-25T20:06:11","slug":"retourbeleid","status":"publish","type":"page","link":"https:\/\/wtw-winkel.nl\/english\/retourbeleid","title":{"rendered":"Return Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-07f0127 e-flex e-con-boxed e-con e-parent\" data-id=\"07f0127\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ebab2e elementor-widget elementor-widget-html\" data-id=\"7ebab2e\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n  :root {\r\n    --wtw-primary: 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1.1rem;\r\n    }\r\n\r\n    .wtw-terms-article h2 {\r\n      flex-direction: column;\r\n      align-items: flex-start;\r\n      gap: 0.35rem;\r\n    }\r\n  }\r\n<\/style>\r\n<section class=\"wtw-terms\">\r\n  <div class=\"wtw-terms-inner\" id=\"wtw-retour-top\">\r\n    <header class=\"wtw-terms-header\">\r\n      <div class=\"wtw-terms-header-inner\">\r\n        <div class=\"wtw-terms-pill\">\r\n          <span class=\"wtw-terms-pill-dot\"><\/span>\r\n          Juridische informatie \u2022 wtw-winkel.nl\r\n        <\/div>\r\n        <h1>Retourbeleid & herroepingsrecht<\/h1>\r\n        <p class=\"wtw-terms-subtitle\">\r\n          Voor alle artikelen die je bij ons koopt, geldt de wettelijke garantie. Wettelijke garantie wil zeggen dat een\r\n          product datgene is of moet doen wat de consument er in alle redelijkheid van mag verwachten. Voor sommige\r\n          producten geldt ook een fabrieksgarantie. Deze garantie doet niets af aan de wettelijke garantie.\r\n        <\/p>\r\n        <div class=\"wtw-terms-meta\">\r\n          <span>Onderwerp: Retourneren & herroepen<\/span>\r\n          <span>Webshop: wtw-winkel.nl<\/span>\r\n        <\/div>\r\n      <\/div>\r\n    <\/header>\r\n    <div class=\"wtw-terms-layout\">\r\n      <aside class=\"wtw-terms-sidebar\">\r\n        <div class=\"wtw-terms-card\">\r\n          <div class=\"wtw-terms-toc-title\">Inhoud<\/div>\r\n          <ol class=\"wtw-terms-toc\">\r\n            <li><a href=\"#retour-1\"><span>Artikel 1<\/span><strong>Wettelijke garantie & herroepingsrecht<\/strong><\/a>\r\n            <\/li>\r\n            <li><a href=\"#retour-2\"><span>Artikel 2<\/span><strong>Termijn voor herroeping<\/strong><\/a><\/li>\r\n            <li><a href=\"#retour-3\"><span>Artikel 3<\/span><strong>Hoe kunt u herroepen?<\/strong><\/a><\/li>\r\n            <li><a href=\"#retour-4\"><span>Artikel 4<\/span><strong>Gevolgen van herroeping<\/strong><\/a><\/li>\r\n            <li><a href=\"#retour-5\"><span>Artikel 5<\/span><strong>Retourzending & kosten<\/strong><\/a><\/li>\r\n            <li><a href=\"#retour-6\"><span>Artikel 6<\/span><strong>Uitsluitingen<\/strong><\/a><\/li>\r\n            <li><a href=\"#retour-7\"><span>Artikel 7<\/span><strong>Retouradres & modelformulier<\/strong><\/a><\/li>\r\n          <\/ol>\r\n          <div class=\"wtw-terms-contact\">\r\n            <strong>Vragen over retourneren?<\/strong><br \/>\r\n            Neem gerust contact op met ons team via\r\n            <a href=\"mailto:info@wtw-winkel.nl\">info@wtw-winkel.nl<\/a>.\r\n          <\/div>\r\n        <\/div>\r\n      <\/aside>\r\n      <main class=\"wtw-terms-main\">\r\n        <article class=\"wtw-terms-article\" id=\"retour-1\">\r\n          <h2><span>Artikel 1<\/span>Wettelijke garantie & herroepingsrecht<\/h2>\r\n          <p>\r\n            Voor alle artikelen die je bij ons koopt, geldt de <strong>wettelijke garantie<\/strong>.\r\n            Wettelijke garantie wil zeggen dat een product datgene is of moet doen wat de consument\r\n            er in alle redelijkheid van mag verwachten. Voor sommige producten geldt ook een\r\n            fabrieksgarantie. Deze garantie doet niets af aan de wettelijke garantie.\r\n          <\/p>\r\n          <p>\r\n            Daarnaast heb je als consument bij online aankopen recht op een wettelijke bedenktijd\r\n            (<strong>herroepingsrecht<\/strong>). Dit betekent dat je de overeenkomst binnen een bepaalde\r\n            termijn kunt ontbinden zonder opgave van reden.\r\n          <\/p>\r\n          <p>\r\n            Het herroepingsrecht staat los van de wettelijke garantie en van eventuele fabrieksgaranties\r\n            of aanvullende garanties.\r\n          <\/p>\r\n        <\/article>\r\n        <article class=\"wtw-terms-article\" id=\"retour-2\">\r\n          <h2><span>Artikel 2<\/span>Termijn voor herroeping<\/h2>\r\n          <p>\r\n            Je hebt het recht om de overeenkomst binnen <strong>14 dagen<\/strong> na ontvangst van de goederen\r\n            te herroepen, zonder dat je daarvoor een reden hoeft op te geven.\r\n          <\/p>\r\n          <p>\r\n            De herroepingstermijn van 14 dagen gaat in op de dag waarop jij, of een door jou aangewezen\r\n            derde die niet de vervoerder is, het (laatste) product fysiek in bezit krijgt.\r\n          <\/p>\r\n        <\/article>\r\n        <article class=\"wtw-terms-article\" id=\"retour-3\">\r\n          <h2><span>Artikel 3<\/span>Hoe kun je gebruikmaken van het herroepingsrecht?<\/h2>\r\n          <p>\r\n            Wil je de overeenkomst herroepen, dan moet je ons binnen de herroepingstermijn\r\n            informeren via een <strong>ondubbelzinnige verklaring<\/strong>. Dat kan bijvoorbeeld via:\r\n          <\/p>\r\n          <ol>\r\n            <li>een e-mail aan <strong>info@wtw-winkel.nl<\/strong>,<\/li>\r\n            <li>een brief per post, of<\/li>\r\n            <li>het contactformulier op onze website.<\/li>\r\n          <\/ol>\r\n          <p>\r\n            Je mag daarbij gebruikmaken van het <strong>Modelformulier voor herroeping<\/strong>, maar dit is niet\r\n            verplicht.\r\n          <\/p>\r\n          <p>\r\n            Om binnen de termijn te blijven, is het voldoende dat je je bericht over het gebruik van het\r\n            herroepingsrecht verstuurt v\u00f3\u00f3rdat de bedenktijd van 14 dagen is verstreken.\r\n          <\/p>\r\n        <\/article>\r\n        <article class=\"wtw-terms-article\" id=\"retour-4\">\r\n          <h2><span>Artikel 4<\/span>Gevolgen van herroeping<\/h2>\r\n          <p>\r\n            Als je de overeenkomst herroept, ontvang je van ons alle betalingen terug die je tot op dat\r\n            moment hebt gedaan, inclusief de leveringskosten van de <strong>standaardbezorging<\/strong>.\r\n          <\/p>\r\n          <p>\r\n            Eventuele extra kosten omdat je hebt gekozen voor een andere wijze van levering dan de\r\n            door ons aangeboden goedkoopste standaardlevering (bijvoorbeeld express- of tijdvaklevering)\r\n            worden <strong>niet<\/strong> vergoed.\r\n          <\/p>\r\n          <p>\r\n            Bij gedeeltelijke retourzending (je houdt een deel van je bestelling) worden de\r\n            verzendkosten niet terugbetaald.\r\n          <\/p>\r\n          <p>\r\n            Wij betalen je zo snel mogelijk terug, maar uiterlijk binnen <strong>14 dagen<\/strong> nadat wij op de\r\n            hoogte\r\n            zijn gesteld van je beslissing om de overeenkomst te herroepen. Wij mogen wachten met\r\n            terugbetaling totdat wij de goederen hebben ontvangen, of totdat jij hebt aangetoond dat je\r\n            de goederen hebt teruggezonden, afhankelijk van welk tijdstip eerder valt.\r\n          <\/p>\r\n          <p>\r\n            Terugbetaling gebeurt via hetzelfde betaalmiddel als waarmee je de oorspronkelijke\r\n            transactie hebt verricht, tenzij we uitdrukkelijk iets anders zijn overeengekomen. Je betaalt\r\n            geen extra kosten voor zo\u2019n terugbetaling.\r\n          <\/p>\r\n        <\/article>\r\n        <article class=\"wtw-terms-article\" id=\"retour-5\">\r\n          <h2><span>Artikel 5<\/span>Retourzending van de goederen & kosten<\/h2>\r\n          <p>\r\n            Na het doorgeven van je herroeping moet je de producten <strong>zo snel mogelijk, maar\r\n              uiterlijk binnen 14 dagen<\/strong> aan ons terugsturen of overhandigen.\r\n          <\/p>\r\n          <p>\r\n            De termijn is in ieder geval in acht genomen als je de goederen terugstuurt v\u00f3\u00f3rdat de\r\n            periode van 14 dagen is verstreken.\r\n          <\/p>\r\n          <p>\r\n            De <strong>directe kosten van het terugzenden<\/strong> van de goederen zijn voor jouw rekening, tenzij\r\n            uitdrukkelijk anders is aangegeven.\r\n          <\/p>\r\n          <p>\r\n            Je bent alleen aansprakelijk voor waardevermindering van de goederen die het gevolg is van\r\n            het gebruik van de goederen dat verder gaat dan nodig is om de aard, de kenmerken en het\r\n            functioneren van de goederen vast te stellen. Met andere woorden: je mag het product\r\n            bekijken en beoordelen zoals je dat ook in een fysieke winkel zou mogen doen.\r\n          <\/p>\r\n        <\/article>\r\n        <article class=\"wtw-terms-article\" id=\"retour-6\">\r\n          <h2><span>Artikel 6<\/span>Uitsluiting van het herroepingsrecht<\/h2>\r\n          <p>\r\n            In een aantal gevallen kan het herroepingsrecht worden uitgesloten. Dit geldt bijvoorbeeld\r\n            voor:\r\n          <\/p>\r\n          <ol>\r\n            <li>\r\n              <strong>maatwerkproducten<\/strong> of producten die volgens jouw specificaties zijn vervaardigd;\r\n            <\/li>\r\n            <li>\r\n              producten die duidelijk persoonlijk van aard zijn;\r\n            <\/li>\r\n            <li>\r\n              producten die om redenen van gezondheidsbescherming of hygi\u00ebne niet geschikt zijn om te\r\n              worden teruggezonden en waarvan de verzegeling na levering is verbroken.\r\n            <\/li>\r\n          <\/ol>\r\n          <p>\r\n            Als voor een bepaald product het herroepingsrecht niet van toepassing is, vermelden wij dit\r\n            duidelijk op de betreffende productpagina.\r\n          <\/p>\r\n        <\/article>\r\n        <article class=\"wtw-terms-article\" id=\"retour-7\">\r\n          <h2><span>Artikel 7<\/span>Retouradres & modelformulier voor herroeping<\/h2>\r\n          <p><strong>Return address<\/strong><\/p>\r\n          <p>\r\n            Stuur je retourzending, goed verpakt en bij voorkeur met een kopie van je factuur, naar:\r\n          <\/p>\r\n          <p>\r\n            <strong>WTW Winkel \u2013 Retouren<\/strong><br>\r\n            Moncif Klussenbedrijf (WTW Winkel)<br>\r\n            Prinses Beatrixlaan 29<br>\r\n            2224 XG Katwijk ZH<br>\r\n            The Netherlands\r\n          <\/p>\r\n          <p style=\"font-size:0.9rem;color:#6b7280;\">\r\n            <em>Dit is het retouradres voor alle retourzendingen. Het retouradres is altijd (ook zonder retourmelding)\r\n              te raadplegen op deze pagina.<\/em>\r\n          <\/p>\r\n          <p><strong>Modelformulier voor herroeping<\/strong><\/p>\r\n          <p>\r\n            Je kunt (optioneel) gebruikmaken van het offici\u00eble\r\n            <strong>Modelformulier voor herroeping<\/strong>. Dit formulier kun je hier downloaden:\r\n          <\/p>\r\n          <p>\r\n            <a href=\"https:\/\/wtw-winkel.nl\/wp-content\/uploads\/2025\/12\/wtwwinkel-modelformulier_voor_herroeping.pdf\"\r\n              target=\"_blank\" rel=\"noopener\">\r\n              Download het modelformulier voor herroeping (PDF)\r\n            <\/a>\r\n          <\/p>\r\n          <p class=\"wtw-terms-note\">\r\n            Let op: je bent niet verplicht om dit formulier te gebruiken. Een eigen duidelijke\r\n            schriftelijke of elektronische verklaring is ook voldoende.\r\n          <\/p>\r\n        <\/article>\r\n        <div class=\"wtw-terms-footer\">\r\n          <a href=\"#wtw-retour-top\" class=\"wtw-terms-top\">Naar boven \u2934<\/a>\r\n        <\/div>\r\n      <\/main>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<section class=\"elementor-element elementor-element-f777f04 e-flex e-con-boxed e-con e-parent\" data-id=\"f777f04\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6f5338f e-con-full e-flex e-con e-child\" data-id=\"6f5338f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d92f3c8 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"d92f3c8\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Return form\" aria-label=\"Return form\" action=\"\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"11\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"d92f3c8\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"WTW-Winkel\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-company elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-company\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCompany Name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[company]\" id=\"form-field-company\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Company Name\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"E-mail\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-phone elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-phone\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPhone Number\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[phone]\" id=\"form-field-phone\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Phone Number\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Message\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_7464f7b elementor-col-100 recaptcha_v3-bottomleft\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_7464f7b\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LcwZ-UrAAAAAN6ASzVivTmidYSRLptaUqmrLjq5\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomleft\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_f94e058]\" id=\"form-field-field_f94e058\" class=\"elementor-field elementor-size-sm\" style=\"display:none !important;\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_3fff521 elementor-col-100\">\n\t\t\t\t\tBy submitting this form, I agree to the processing of my personal data in accordance with the <a href=\"https:\/\/wtw-winkel.nl\/english\/privacybeleid\/\" target=\"_blank\">privacy policy<\/a>.\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Submit<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"english\"\/><\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Juridische informatie \u2022 wtw-winkel.nl Retourbeleid &#038; herroepingsrecht Voor alle artikelen die je bij ons koopt, geldt de wettelijke garantie. Wettelijke garantie wil zeggen dat een product datgene is of moet doen wat de consument er in alle redelijkheid van mag verwachten. Voor sommige producten geldt ook een fabrieksgarantie. Deze garantie doet niets af aan de [&hellip;]<\/p>","protected":false},"author":7,"featured_media":4917,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Retourbeleid | WTW Winkel<\/title>\n<meta name=\"description\" content=\"Bekijk het retourbeleid van wtw-winkel.nl. Leer hoe je ventilatieproducten eenvoudig kunt retourneren met duidelijke instructies, termijnen en ondersteuningsopties.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wtw-winkel.nl\/english\/retourbeleid\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retourbeleid | WTW Winkel\" \/>\n<meta property=\"og:description\" content=\"Bekijk het retourbeleid van wtw-winkel.nl. 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